Refund and Cancellation Policy

Effective Date: January 1, 2025  |  Last Updated: February 2026

Drogul Slavic Women ("Drogul," "we," "our") is committed to your complete satisfaction. We understand that finding love through international dating is a significant personal and financial decision, which is why we offer one of the most generous refund policies in the industry. This page explains our 30-day money-back guarantee, membership cancellation process, credit refund terms, and how to request a refund in three simple steps.

Our 30-Day Money-Back Guarantee

Membership Cancellation: Cancel Anytime, No Lock-In

Drogul operates on a zero lock-in policy. You are never trapped in a contract, and you can cancel your membership at any time without penalty. Here's what you need to know:

• Cancel anytime - from your account settings dashboard or by emailing our support team
• No cancellation fees - we never charge penalties for ending your membership early
• Access continues - your membership benefits remain active through the end of your current paid billing period
• No automatic renewal after cancellation - once you cancel, your card will not be charged again unless you re-subscribe
• Profile preservation - your profile data is retained for 90 days after cancellation in case you decide to return, then permanently deleted per our Privacy Policy

If you subscribed through a promotional offer or discounted plan, cancellation terms remain the same - no hidden clauses or fine-print surprises.

Credit Package Refund Policy

Credit packages purchased on Drogul follow a clear, transparent refund structure:

• Within 30 days of purchase: Unused credits are fully refundable. If you purchased a credit package and have not used all credits, we will refund the value of remaining unused credits.
• After 30 days: Credit packages are non-refundable, but credits never expire. You can use your purchased credits at your own pace - whether that takes weeks, months, or years.
• Partially used packages: If you've used some credits within the 30-day window, your refund will be calculated based on the unused portion at the per-credit rate of your original package.

How to Request a Refund: 3 Simple Steps

Requesting a refund from Drogul is straightforward and designed to be as painless as possible:

Refund Processing Timelines by Payment Method

Processing times begin after Drogul approves the refund. Actual arrival depends on your financial institution.

Exceptions and Conditions

While we strive to make our refund policy as accommodating as possible, the following exceptions apply:

• Chargeback abuse: If you initiate a chargeback or payment dispute through your bank or credit card company while simultaneously requesting a refund from Drogul, we reserve the right to suspend your account and deny the refund until the dispute is resolved.
• Fraudulent activity: Accounts flagged for violations of our Terms and Conditions - including fraud, harassment, or misrepresentation - are not eligible for refunds upon termination.
• Promotional credits: Free welcome credits, bonus credits from promotions, or credits received as part of a referral program are non-refundable and hold no cash value.
• Romance tour deposits: Deposits for scheduled romance tours follow separate cancellation terms outlined in the tour booking agreement. Contact support for details.

Need Help? Contact Our Billing Team

Your satisfaction and trust are our highest priorities. We'd rather give you a full refund and earn your respect than keep a payment and lose your confidence. That's the Drogul promise - and it's been our philosophy since 2005.

For additional information about our platform, pricing, or services, visit our How It Works page or read our Why Choose Us overview.